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Bai Ying, a customer. orders goods from his supplier, Seah Ling. Seah Ling's delivery man sends the goods. Bai Ying says he'll pay later. So delivery man goes back.

Sometime later, Bai Ying finds something wrong with the goods. He does not try to return all of them immediately. Neither does he pay Seah Ling the agreed price in full. Nor does he make any payment at all.

• Starting the claim
• Outside the court without lawyers
• Where a lawyer adds value
• Court procedure
• Enforcement
• What parties can do for themselves.